TECHNOLOGY & HUMAN RIGHTS

I don’t see you, but you see me: asymmetric visibility in Brazil’s Bolsa Família Program

Brazil’s Bolsa Família Program, the world’s largest conditional cash transfer program, is indicative of broader shifts in data-driven social security. While its beneficiaries are becoming “transparent” as their data is made available, the way the State uses beneficiaries’ data is increasingly opaque.

“She asked a lot of questions and started filling out the form. When I asked her about when I was going to get paid, she said, ‘That’s up to the Federal Government.’” This experience of applying for Brazil’s Bolsa Família Program (“Programa Bolsa Família” in Portuguese, or PBF), the world’s largest conditional cash transfer program, hints at the informational asymmetries between individuals and the State. Such asymmetries have long existed, but information and communications technologies (ICTs) can exacerbate these imbalances. ICTs enable States to handle an increasing amount of personal data, and this is especially true in the PBF. In June 2020, 14.2 million Brazilian families living in poverty – 43.7 million individuals – were beneficiaries of the Bolsa Família program.

At the core of the PBF’s structure is a register called CadÚnico, which is used for more than 20 social policies. It includes detailed data on heads of households and less granular data on other family members. The law designates women as the heads of household and thereby the main PBF beneficiary. Information is collected about income, number of people living together, level of education and literacy, housing conditions, access to work, disabilities, and ethnic groups. This data is used to select PBF beneficiaries and to monitor their compliance with the conditions on which the maintenance of the benefit depends, such as requirements that children attend school . The federal government also uses the CadÚnico for finding multidimensional vulnerabilities, granting other benefits, or enabling research. Although different programs feed the CadÚnico, the PBF is its most important information provider due to its colossal size. In March 2021, the CadÚnico comprised 75.2 million individual entries from 28.9 million families: PBF beneficiaries make up a half.

The person responsible for the family unit within the PBF must answer all of the entries of the “main form,” which consists of 77 questions with varying degrees of detail and sensitivity. All these data points expose the sensitive personal information and vulnerabilities of low-income individuals.

The scope of this large and comprehensive dataset is celebrated by social policy experts because it enables the State to target needs for other policies. Indeed, the CadÚnico has been used to identify the relevant beneficiaries for policies ranging from electricity tariff discounts to higher education subsidies. Holding huge amounts of information about low-income individuals can allow States to proactively target needs-based policies.

But when the State is not guided by the principle of data minimization (i.e. collecting only the necessary data and no more), this appetite for information increases and places the burden of risks on individuals. They are transparent to the State, while the State becomes increasingly opaque to them.

Upon registering for the PBF, citizens are not informed about what will happen to the information they provide. For example, the training materials for officials registering beneficiaries only note that they must warn potential beneficiaries of their liability for providing false and inaccurate information, but they do not state that officials must tell beneficiaries how their data will be used, nor about their data rights , nor any details about when or whether they might receive their cash transfer. The emphasis, therefore, lies on the responsibilities of the potential beneficiary instead of the State. The lack of transparency about how people’s data will be used reduces citizens’ ability to exercise their rights.

In addition to the increased visibility of recipients to the State, the PBF also releases the beneficiaries’ data to the public due to strict transparency requirements. Though CadÚnico data is generally confidential, PBF recipients’ personal data is publicly available through different paths:

• The Federal Government’s Transparency Portal publishes a monthly list containing the beneficiary’s name, municipality, NIS (social security number) and the amounts paid.
• The Caixa Econômica Federal’s portal– the public bank that administers social benefits–allows anyone to check the status of the benefit by inserting name, NIS and CPF (taxpayer’s identity number).
• The NIS of any citizen can be queried at the Citizen’s Consultation Portal CadÚnico by providing name, mother’s name, and birth date.

In making a person’s status as a PBF beneficiary easily accessible, the (mostly female) beneficiaries suffer a lack of privacy from all sides and are stigmatized. Not only are they surveilled by the State as it closely monitors conditionalities for the PBF, but they are also monitored by fellow citizens. Citizens have made complaints to the PBF about beneficiaries they believe should not receive cash transfers. At InternetLab, we used the Brazilian Access to Information Law to gain access to some of these complaints. 60% of the complaints showed personal identification information about the accused beneficiary, suggesting that citizens are monitoring and reporting their “undeserving” neighbors and using the above portals to check databases.

The availability of this data has further worrying consequences: at InternetLab, we have witnessed several instances of fraud and electoral propaganda directed at PBF beneficiaries’ phones, and it is not clear where this contact data came from. Different actors are profiling and targeting Brazilian citizens according to their socio-economic vulnerabilities.

The public availability of beneficiaries’ data is backed by law and arises from a desire to fight corruption in Brazil. This requires government spending, including on social programs, to be transparent. But spending on social programs has become more controversial in recent years amidst an economic crisis and the rise of conservative political majorities, and misplaced ideas of “corrupted beneficiaries” have mingled with anti-corruption sentiments. The emphasis has been placed on making beneficiaries “transparent,” rather than government.

Anti-corruption laws do not adequately differentiate between transparency practices that confront corruption and favor democracy, and those which disproportionately reinforce vulnerabilities and inequalities in focusing on recipients of social programs. Public contracts, public employees’ salaries, and beneficiaries of social benefits are all exposed under the same grounds. But these are substantially different uses of public resources, and exposure of these different kinds of data has very unequal impacts, with beneficiaries more likely to be harmed by this “transparency.”

The personal data of social program beneficiaries should be treated with more care, and we should question whether disclosing so much information about them is necessary. In the wake of Brazil’s General Data Protection Law which came into force last year, it is vital that the work to increase the transparency of the State continues while the privacy of the vulnerable is protected, not the other way around.

May 3, 2021. Nathalie Fragoso and Mariana Valente.
Nathalie Fragoso, Head of Research, Privacy and Surveillance, Internet Lab.
Mariana Valente, Associate Director of Internet Lab.

TECHNOLOGY & HUMAN RIGHTS

Everyone Counts! Ensuring that the human rights of all are respected in digital ID systems

The Everyone Counts! initiative was launched in the fall of 2020 with a firm commitment to a simple principle: the digital transformation of the state can only qualify as a success if everyone’s human rights are respected. Nowhere is this more urgent than in the context of so-called digital ID systems.

Research, litigation and broader advocacy on digital ID in countries like India and Kenya has already revealed the dangers of exclusion from digital ID for ethnic minority groups[1] and for people living in poverty.[2] However, a significant gap still exists between the magnitude of the human rights risks involved and the urgency of research and action on digital ID in many countries. Despite their active promotion and use by governments, international organizations and the private sector, in many cases we simply do not know how these digital ID systems lead to social exclusion and human rights violations, especially for the poorest and most marginalized.

Therefore, the Everyone Counts! initiative aims to engage in both research and action to address social exclusion and related human rights violations that are facilitated by government-sponsored digital ID systems.

Does the emperor have new clothes? The yawning evidence gap on digital ID

The common narrative behind the rush towards digital ID systems, especially in the Global South, is by now familiar: “As many as 1 billion people across the world do not have basic proof of identity, which is essential for protecting their rights and enabling access to services and opportunities.”[3] Digital ID is presented as a key solution to this problem, while simultaneously promising lower income countries the opportunity to “leapfrog” years of development via digital systems that assist in “improving governance and service delivery, increasing financial inclusion, reducing gender inequalities by empowering women and girls, and increasing access to health services and social safety nets for the poor.”[4]

This perspective, for which the World Bank and its Identification for Development (ID4D) Initiative have become the official “anchor” internationally, presents digital ID systems as a force for good. The Bank acknowledges that exclusionary issues may arise, but is confident that such issues may be overcome through good intentions and safeguards. Digging underneath the surface of these confident assertions, however, one finds that there appears to be remarkably little research into the overall impact of digital ID systems on social exclusion and a range of related human rights. For instance, after entering the digital ID space in 2014, publishing prolifically, and guiding billions of development dollars into furthering this agenda, the World Bank’s ID4D team concedes in its 2020 Annual Report that “given that this topic is relatively new to the development agenda, empirical research that rigorously evaluates the impact of ID systems on development outcomes and the effectiveness of strategies to mitigate risks has been limited.”[5] In other words, despite warning signs from several countries around the world, including chilling stories of people who have died because they were shut out of biometric ID systems,[6] the digital ID agenda moves full steam ahead without full understanding of its exclusionary potential.

Making sure that everyone truly counts

While the Everyone Counts! initiative only has a fraction of the resources of ID4D, we hope to inject some much needed reality into this discourse through our work. We will do this by undertaking–together with research partners in different countries–empirical human rights research that investigates how the introduction of a digital ID system leads to or exacerbates social exclusion. For example, we are currently undertaking a joint research project with Ugandan research partners focused on Uganda’s digital ID system, Ndaga Muntu, and its impact on poor women’s right to health, and older persons’ right to social assistance.

Our presence at a leading university and law school underlines our commitment to high quality and cutting-edge research, but we are not in the business of knowledge accumulation purely for its own sake. We will aim to transform our research into action. This could come in the form of strategic litigation and advocacy, such as the work by our partners described below, or in the form of network building and information sharing. For instance, together with co-sponsors like the UN Economic Commission for Africa (UNECA) and the Open Society Justice Initiative (OSJI), we are hosting a workshop series for African civil society organizations on digital ID and exclusion. The series creates a space where activists hoping to resist the exclusion associated with digital ID can come together, gain access to tools, information and networks, and form a community of practice that facilitates further activism.

Ensuring non-discriminatory access to vaccines: An early case study 

A recent example from Uganda demonstrates just how effective targeted action against digital ID systems can be. The government began rollout of its national digital ID system Ndaga Muntu as early as 2015, and it has gradually become a mandatory requirement to access a range of social services in Uganda.

To address the threat of COVID-19, the Ugandan government recently began a free, national vaccine program. One of the groups eligible to receive the vaccine would be all adults over the age of 50. On March 2, however, the Ugandan Minister of Health announced that only those Ugandan citizens who could produce a Ndaga Muntucard, or at least a national ID number (NIN), would be able to receive the vaccine. Conservative estimates suggest that over 7 million eligible Ugandans have not yet received their national ID card.

Our research partners, the Initiative for Social and Economic Rights (ISER) and Unwanted Witness (UW), sued the Ugandan government on March 5 to challenge the mandatory requirement of the Ndaga Muntu.[7] They argued that not only would the requirement of the national ID in exclude millions of eligible older persons from receiving the vaccine, but also that it would set a dangerous precedent that would allow for further discrimination in other areas of social services.[8]

On March 9, the Ministry of Health announced that it would change the national ID requirement so that alternative forms of identification documents, which are much more accessible to poor Ugandans, could be used to access the COVID-19 vaccine.[9] This was a critical victory for the millions of Ugandans who seek access to the life-saving vaccine–but it is also a warning sign of the subtle and pernicious ways that the digital ID system may be used to exclude.

Humans first, not systems first

The Ugandan case study shows the urgent need for the human rights movement to engage in discussions about digital transformation so that fundamental rights are not lost in the rush to build a “modern, digital state.” In our work on this initiative, we will remain similarly committed to prioritizing how individual human beings are affected by digital ID systems. Listening to their stories, understanding the harms they experience, and channeling their anger and frustration to other, more privileged and powerful audiences, is our core purpose.

Digital transformation is a field prone to a utilitarian logic: “if 99% of the population is able to register for a digital ID system, we should celebrate it as a success.” Our qualitative work does not only challenge the supposed benefits for these 99%, but emphasizes that the remaining 1% equals a multitude of individual human beings who may be victimized. Our research so far has only confirmed our intuition that digital ID systems can deliver significant harms, particularly for those who are poorest, most vulnerable, and least powerful in society. These excluded voices deserve to be heard and to become a decisive factor in deciding the shape of our digital future.

April 6, 2021. Christiaan van Veen and Katelyn Cioffi.

Christiaan van Veen, Director of the Digital Welfare State and Human Rights Project (2019-2022) at the Center for Human Rights and Global Justice at NYU School of Law. 

Katelyn Cioffi, Senior Research Scholar, Digital Welfare State & Human Rights Project at the Center for Human Rights and Global Justice at NYU School of Law.

TECHNOLOGY & HUMAN RIGHTS

Marketizing the digital state: the failure of the ‘Verify’ model in the United Kingdom

Verify, the UK government’s digital identity program, sought to construct a market for identity verification in which companies would compete. But the assumption that companies should be positioned between government and individuals who are trying to access services has gone unquestioned.

The story of the UK government’s Verify service has been told as one of outright failure and a colossal waste of money. Intended as the single digital portal through which individuals accessing online government services would prove their identity, Verify underperformed for years and is now effectively being replaced. But accounts of its demise often focus on technical failures and inter-departmental politics, rather than evaluating the underlying political vision that Verify represents. This is a vision of market creation, whereby the government constructs a market for identity verification within which private companies can compete. As Verify is replaced and the UK government’s ‘digital transformation’ continues, the failings of this model must be examined.

Whether an individual wants to claim a tax refund from Her Majesty’s Revenue and Customs, renew her driver’s license through the Driver and Vehicle Licensing Agency, or receive her welfare payment from the Department for Work and Pensions, the government’s intention was that she could prove her identity to any of these bodies through a single online platform: Verify. This was a flagship project of the Government Digital Service (GDS), a unit working across departments to lead the government’s digital transformation. Much of GDS’ work was driven by the notion of ‘government as a platform’: government should design and build “supporting infrastructure” upon which others can build.

Squarely in line with this idea, Verify provides a “platform for identity.” GDS technologists wrote the software for the Verify platform, while the government then accredits companies as ‘identity providers’ (IdPs) which ‘plug into’ the platform to compete. An individual who seeks to access a government service online will see Verify on her screen and will be prompted by Verify to choose an identity provider. She will be redirected to that IdP’s website and must enter information such as her passport number or bank details. The IdP then checks this information against public and private databases before confirming her identity to the government service being requested. The individual therefore leaves the government website to verify her identity with a separate, private entity.

As GDS “didn’t think there was a market,” it aimed to support “the development of a digital identity market that spans both public and private sectors” so that users could “use their verified identity accounts for private sector transactions as well as government services.” After Verify went live in 2016, the government accredited seven IdPs, including credit reporting agency Experian and Barclays bank. Government would pay IdPs per user, with the price per user decreasing as user volumes increased. GDS intended Verify to become self-funding: government funding would end in Spring 2020, at which point the companies would take over responsibility. GDS was confident that the IdPs would “keep investing in Verify” and would “ensure the success of the market.”

But a market failed to emerge. The government spent over £200 million on Verify and lowered its estimate of its financial benefits by 75%. Though IdPs were supposed to take over responsibility for Verify, almost every company withdrew. After April 2020, new users could register with either the (privatized) Post Office or Digidentity, the only two remaining IdPs. But the Post Office is “a ‘white-label’ version of Digidentity that runs off the same back-end identity engine.” Rather than creating a market, a monopoly effectively emerged.

This highlights the flaws of the underlying approach. Government paid to develop and maintain the software, and then paid companies to use that software. Government also bore most of the risk: companies could enter the scheme, be paid tens of millions, then withdraw if the service proved less profitable than expected, without having invested in building or maintaining the infrastructure. This is reminiscent of the UK government’s decision to bear the costs of maintaining railway tracks while having private companies profit from running trains on these tracks. Government effectively subsidizes profit.

GDS had been founded as a response to failings in outsourcing government-IT: instead of procuring overpriced technologies, GDS would write software itself. But this prioritization of in-house development was combined with an ideological notion that government technologists’ role is to “jump-start and encourage private sector investment” and to build digital infrastructure while relying on the market to deliver services using that infrastructure. This ideal of marketizing the digital state represents a new “orthodoxy” for digital government; the National Audit Office has highlighted the lack of “evidence underpinning GDS’s assumptions that a move to a private sector-led model [was] a viable option for Verify.”

These assumptions are particularly troubling here, as identity verification is an essential moment within state-to-individual interactions. Companies were positioned between government and individuals, and effectively became gatekeepers. An individual trying to access an online government service was disrupted, as she was redirected and required to go through a company. Equal access to services was splintered into a choice of corporate gateways.

This is significant as the rate of successful identity verifications through Verify hovered around 40-50%, meaning over half of attempts to access online government services failed. More worryingly, the verification rate depended on users’ demographic characteristics, with only 29% of Universal Credit (welfare benefits) claimants able to use Verify. If claimants were unable to prove their identity to the system, their benefits applications were often delayed. They had to wait longer to access payments to which they were entitled by right. Indeed, record numbers of claimants have been turning to food banks while they wait for their first payment. It is especially important to question the assumption that a company needed to be inserted between individuals and government services when the stakes – namely further deprivation, hunger, and devastating debt – are so high.

Verify’s replacement became inevitable, with only two IdPs remaining. Indeed, the government is now moving ahead with a new digital identity framework prototype. This arose from a consultation which focused on “enabling the use of digital identity in the private sector” and fostering and managing “the digital identity market.” A Cabinet Office spokesperson has stated that this framework is intended to work “for government and businesses.”

The government appears to be pushing on with the same model, despite recurrent warning signs throughout the Verify story. As the government’s digital transformation continues, it is vital that the assumptions underlying this marketization of the digital state are fundamentally questioned.

March 30, 2021. Victoria Adelmant, Director of the Digital Welfare State & Human Rights Project at the Center for Human Rights and Global Justice at NYU School of Law. 

TECHNOLOGY & HUMAN RIGHTS

Fearing the future without romanticizing the past: the role for international human rights law(yers) in the digital welfare state to be

Universal Credit is one of the foremost examples of a digital welfare system and the UK’s approach to digital government is widely copied. What can we learn from this case study for the future of international human rights law in the digital welfare state?

Last week, Victoria Adelmant and I organized a two-day workshop on digital welfare and the international rule and role of law, which was part of a series curated by Edinburgh Law School. While zooming in on Universal Credit (UC) in the United Kingdom, arguably one of the most developed digital welfare systems in the world, our objective was broader: namely to imagine how and why law, especially international human rights law, does and should play a role when the state goes digital. Below are some initial and brief reflections on the rich discussions we had with close to 50 civil servants, legal scholars, computer scientists, digital designers, philosophers, welfare rights practitioners, and human rights lawyers.

What is “digital welfare?” There is no agreed upon definition. At the end of a United Nations country visit to the UK in 2018, where I accompanied the UN Special Rapporteur on extreme poverty and human rights, we coined the term by writing that “a digital welfare state is emerging”. Since then, I have spent years researching and advocating around these developments in the UK and elsewhere. For me, the term digital welfare can be (imperfectly) defined as a welfare system in which the interaction with beneficiaries and internal government operations is reliant on various digital technologies.

In UC, that means you apply for and maintain your benefits online, your identity is verified online, your monthly benefits calculation is automated in real-time, fraud detection happens with the help of algorithmic models, etc. Obviously, this does not mean there is no human interaction or decision-making in UC. And the digitalization of the welfare state did not start yesterday either; it is a process many decades in the making. For example, a 1967 book titled The Automated State mentions the Social Security Administration in the United States as having “among the most extensive second-generation computer systems.” Today, digitalization is no longer just about data centers or government websites, and systems like UC exemplify how digital technologies affect each part of the welfare state.

So, what are some implications of digital welfare for the role of law, especially for international human rights law?

First, as was pointed out repeatedly in the workshop, law has not disappeared from the digital welfare state altogether. Laws and regulations, government lawyers, welfare rights advisors, and courts are still relevant. As for international human rights law, it is no secret that its institutionalization by governments, especially where it comes to economic and social rights, has never been perfect. And neither should we romanticize the past by imagining a previous law and rules-based welfare state as a rule of law utopia. I was reminded of this recently when I watched a 1975 documentary by Frederick Wiseman about a welfare office in downtown Manhattan which was far from utopian. Applying law and rights to the welfare state has been a long and continuous battle.

Second, while there is much to fear about digitalization, we shouldn’t lose sight of its promises for the reimagination of a future welfare state. Several workshop participants emphasized the potential user-friendliness and rationality that digital systems can bring. For example, the UC system quickly responded to a rise in unemployment caused by the pandemic, while online application systems for unemployment benefits in the United States crashed. Welfare systems also have a long history of bureaucratic errors. Automation offers, at least in theory, a more rational approach to government. Such digital promises, however, are only as good as the political impetus that drives digital reform, which is often more focused on cost-savings, efficiency, and detecting supposedly ubiquitous benefit fraud than truly making welfare more user-friendly and less error-prone.

What role does law play in the future digital welfare state? Several speakers emphasized a previous approach to the delivery of welfare benefits as top-down (“waterfall”). Legislation would be passed, regulations would be written and then implemented by the welfare bureaucracy as a final step. Not only is delivery now taking place digitally, but such digital delivery follows a different logic. Digital delivery has become “agile,” “iterative,” and “user-centric,” creating a feedback loop between legislation, ministerial rules and lower-level policy-making, and implementation. Implementation changes fast and often (we are now at UC 167.0).

It is also an open question what role lawyers will play. Government lawyers are changing primary social security legislation to make it fit the needs of digital systems. The idea of ‘Rules as Code’ is gaining steam and aims to produce legislation while also making sure it is machine-readable to support digital delivery. But how influential are lawyers in the overall digital transformation? While digital designers are crucial actors in designing digital welfare, lawyers may increasingly be seen as “dinosaurs,” slightly out of place when wandering into technologist-dominated meetings with post-it notes, flowcharts, and bouncy balls. Another “dinosaur” may be the “street-level bureaucrat.” Such bureaucrats have played an important role in interpreting and individualizing general laws. Yet, they are also at risk of being side-lined by coders and digital designers who increasingly shape and form welfare delivery and thereby engage in their own form of legal interpretation.

Most importantly, from the perspective of human rights: what happens to humans who have to interact with the digital welfare state? In discussions about digital systems, they are all too easily forgotten. Yet, there is substantial evidence of the human harm that may be inflicted by digital welfare, including deaths. While many digital transformations in the welfare state are premised on the methodology of “user-centered design,” its promise is not matched by its practice. Maybe the problem starts with conceptualizing human beings as “users,” but the shortcomings go deeper and include a limited mandate for change and interacting only with “users” who are already digitally visible.

While there is every reason to fear the future of digital welfare states, especially if developments turn toward lawlessness, such fear does not have to lead to outright rejection. Like law, digital systems are human constructs, and humans can influence their shape and form. The challenge for human rights lawyers and others is to imagine not only how law can be injected into digital welfare systems, but how such systems can be built on and can embed the values of (human rights) law. Whether it is through expanding the concept and practice of “user-centered design” or being involved in designing rights-respecting digital welfare platforms, (human rights) lawyers need to be at the coalface of the digital welfare state.

March 23, 2021. Christiaan van Veen, Director of the Digital Welfare State and Human Rights Project (2019-2022) at the Center for Human Rights and Global Justice at NYU School of Law.

TECHNOLOGY & HUMAN RIGHTS

On the Frontlines of the Digital Welfare State: Musings from Australia

Welfare beneficiaries are in danger of losing their payments to “glitches” or because they lack internet access. So why is digitization still seen as the shiny panacea to poverty?

I sit here in my local pub in South Australia using the Wi-Fi, wondering whether this will still be possible next week. A month ago, we were in lockdown, but my routine for writing required me to leave the house because I did not have reliable internet at home.

Not having internet may seem alien to many. When you are in a low-income bracket, things people take for granted become huge obstacles to navigate. This is becoming especially apparent as social security systems are increasingly digitized. Not having access to technologies can mean losing access to crucial survival payments.

A working phone with internet data is required to access the Australian social security system. Applicants must generally apply for payments through the government website, which is notorious for crashing. When the pandemic hit, millions of the newly-unemployed were outraged that they could not access the website. Those of us already receiving payments just smiled wryly; we are used to this. We are told to use the website, but then it crashes, so we call and are put on hold for an hour. Then we get cut off and have to call back. This is normal. You also need a phone to fulfill reporting obligations. If you don’t have a working phone, or your battery dies, or your phone credit runs out, your payment can be suspended through the assumption that you’re deliberately shirking your reporting obligations.

In the last month, I was booted off my social security disability employment service. Although I had a certified disability affecting my job-seeking ability, the digital system had unceremoniously dumped me onto the regular job-seeking system, which punishes people for missing appointments. Unfortunately, the system had “glitched,” a popular term used by those in power for when payment systems fail. After narrowly missing a scheduled phone appointment, my payment was suspended indefinitely. Phone calls of over an hour didn’t resolve it; I didn’t even get to speak to a person, who could have resolved the issue. This is the danger of trusting digital technology above humans.

This is also the huge flaw in Income Management (IM), the “banking system” through which social security payments are controlled. I put “banking system” in quotation marks because it’s not run by a bank; there are none of the consumer protections of financial institutions, nor the choice to move if you’re unhappy with the service. The cashless welfare card is a tool for such IM: beneficiaries on the card can only withdraw 20% of their payment as cash, and the card restricts how the remaining 80% can be spent (for example, purchases of alcohol and online retailers like eBay are restricted). IM was introduced in certain rural areas of Australia deemed “disadvantaged” by the government.

The cashless welfare card is operated by Indue, a company contracted by the Australian government to administer social security payments. This is not a company with a good reputation for dealing with vulnerable populations. It is a monolith that is almost impossible to fight. Indue’s digital system can’t recognize rent cycles, meaning after a certain point in the month, the ‘limit’ for rent can be reached and a rent debit rejected. People have had to call and beg Indue to let them pay their landlords; others have been made homeless when the card stopped them from paying rent. They are stripped of agency over their own lives. They can’t use their own payments for second-hand school uniforms, or community fêtes, or buying a second-hand fridge. When you can’t use cash, avenues of obtaining cheaper goods are blocked off.

Certain politicians tout the cashless welfare card as a way to stop the poor from spending on alcohol and drugs. In reality, the vast majority affected by this system have no such problems with addiction. But when you are on the card, you are automatically classified as someone who cannot be trusted with your own money; an addict, a gambler, a criminal.

Politicians claim it’s like any other card, but this is a lie. It makes you a pariah in the community and is a tacit license for others to judge you. When you are at the whim and mercy of government policy, when you are reliant on government payments controlled by a third party, you are on the outside looking in. You’re automatically othered; you’re made to feel ashamed, stupid, and incapable.

Beyond this stigma, there are practical issues too. The cashless welfare card system assumes you have access to a smartphone and internet to check your account balance, which can be impossible for those with low incomes. Pandemic restrictions close the pubs, universities, cafes, and libraries which people rely on for internet access. Those without access are left by the wayside. “Glitches” are also common in Indue accounts: money can go missing without explanation. This ruins account-holders’ plans and forces them to waste hours having non-stop arguments with brick-wall bureaucracy and faceless people telling them they don’t have access to their own money.

Politicians recently had the opportunity to reject this system of brutality. The “Cashless Welfare Card trials” were slated to end on December 31, 2020, and a bill was voted on to determine if these “trials” would continue. The people affected by this system already told politicians how much it ruins their lives. Once again, they used their meager funds to call politicians’ offices and beg them to see the hell they’re experiencing. They used their internet data to email and rally others to do the same. I personally delivered letters to two politicians’ offices, complete with academic studies detailing the problems with IM. For a split second, it seemed like the politicians listened and some even promised to vote to end the trials. But a last-minute backroom deal meant that these promises were broken. Lived experiences of welfare recipients did not matter.

The global push to digitize welfare systems must be interrogated. When the most vulnerable in society are in danger of losing their payments to “glitches” or because they lack internet access, it begs the question: why is digitization still seen as the shiny panacea to poverty?

February 1, 2021. Nijole Naujokas, an Australian activist and writer who is passionate about social justice rights for the vulnerable. She is the current Secretary of the Australian Unemployed Workers’ Union, and is doing her Bachelor of Honors in Creative Writing at The University of Adelaide.

TECHNOLOGY AND HUMAN RIGHTS

CSOs Call for a Full Integration of Human Rights in the Deployment of Digital Identification Systems

The Principles on Identification for Sustainable Development (the Principles), the creation of which was facilitated by the World Bank’s Identification for Development (ID4D) initiative in 2017, provide one of the few attempts at global standard-setting for the development of digital identification systems across the world. They are endorsed by many global and regional organizations (the “Endorsing Organizations”) that are active in funding, designing, developing, and deploying digital identification programs across the world, especially in developing and less developed countries.

Digital identification programs are coming up across the world in various forms, and will have long term impacts on the lives and the rights of the individuals enrolled in these programs. Engagement with civil society can help ensure the lived experience of people affected by these identification programs inform the Principles and the practices of International Organizations. 

Access Now, Namati, and the Open Society Justice Initiative co-organized a Civil Society Organization (CSO) consultation in August 2020 that brought together over 60 civil society organizations from across the world for dialogue with the World Bank’s ID4D Initiative and Endorsing Organizations. The consultation occurred alongside the first review and revision of the Principles, which has been led by the Endorsing Organizations during 2020. 

The consultation provided a platform for civil society feedback towards revisions to the Principles as well as dialogue around the roles of International Organizations (IOs) and Civil Society Organizations in developing rights-respecting digital identification programs. 

This new civil society-drafted report presents a summary of the top-level comments and discussions that took place in the meeting, including recommendations such as: 

1. There is an urgent need for human rights criteria to be recognized as a tool for evaluation and oversight of existing and proposed digital identification systems, including throughout the Principles document 
2. Endorsing Organizations should commit to the application of these Principles in practice, including an affirmation that their support will extend only with identification programs that align with the Principles 
3. CSOs need to be formally recognized as partners with governments and corporations in designing and implementing digital identification systems, including greater country-level engagement with CSOs from the earliest stages of potential digital identification projects through to monitoring ongoing implementation
4. Digital identification systems across the globe are already being deployed in a manner that enables repression through enhanced censorship, exclusion, and surveillance, but centering transparent and democratic processes as drivers of the development and deployment of these systems can mitigate these and other risks

Following the consultation and in line with this new report, we welcome the opportunity to further integrate the principles of the Universal Declaration of Human Rights and other sources of human rights in international law into the Principles of Identification and the design, deployment, and monitoring of digital identification systems in practice. We encourage the establishment of permanent and formal structures for the engagement of civil society organizations in global and national-level processes related to digital identification, in order to ensure identification technologies are used in service of human agency and dignity and to prevent further harms in the exercise of fundamental rights in their deployment. 

We call on United Nations and regional human rights mechanisms, including the High Commissioner on Human Rights, treaty bodies, and Special Procedures, to take up the severe human rights risks involved in the context of digital identification systems as an urgent agenda item under their respective mandates.

We welcome further dialogue and engagement with the World Bank’s ID4D Initiative and other Endorsing Organizations and promoters of digital identification systems in order to ensure oversight and guidance towards human rights-aligned implementation of those systems.

This post was was originally published as a press release on December 17, 2020

Statements of the Digital Welfare State & Human Rights Project do not purport to represent the views of NYU or the Center, if any.